Matt

All our airport data comes from ourairports. Once it's added there it'll appear on vamsys when we next run an update

We can change the name but it is not possible to change the prefix. You will have to start a new VA if you wish to change

Please send us a support ticket with more info https://help.vamsys.co.uk

No, pilots can only book onto aircraft and routes that you have configured. There isnt an option for pilots to book and fly whatever they want. If it's something you would like us to consider adding, then please post it on our ideas page. Details are on your Orwell dashboard

You have ticket the option "Hide Staff - Hides the Member of Staff from Staff List" In your staff settings. From orwell, management, staff settings, click the member of staff, other settings and untick the hide staff option if you want to be displayed

I'll make it easy for you, your VA was deleted a few moments after you created it as you were attempting to register a restricted callsign. You would have seen an error message when you tried to use the correct callsign. We pride ourselves on our support network but we do expect people to read through the significant amount of documentation that is supplied to VA owners on registration before asking questions. The answer to your question wasn't as simple as "it's here" because there is about 25 steps to complete to configure your VA before you can start adding routes, which is why Chris pointed you back to the checklist.

Please follow the new VA checklist that was emailed to you, and is on our knowledgebase. You need to create airports in your VA before you can set a location.

Please ask questions once and wait for a reply. We will deal with this via your support ticket as we believe you have missed some important parts of the checklist

I believe this has been answered by support ticket, but for any other readers, as previously mentioned the API does not expose the IVAO or VATSIM IDs of pilots

As per my comment above, you need to send us a support ticket to request access to the API with a link to your privacy policy and your use case. We will not provide access to the API for IVAO registration as we believe publishing a public pilot roster is against GDPR and DPA (both laws that we are governed by). IVAO also recently removed this requirement.

Neither. Follow the instructions in the nickname changes channel. Name - VAID - Role

In the vamsys server? There have been no new messages in the last hour...

Post in the normal help channel with your VA ID asking to change to an owner and we'll sort it. There's nothing outstanding in the nickname changes channel

On your Orwell dashboard below the stats and the v5 announcement, there's a section called "Your Links, Information and Support". In that box there are links to various things including our helpdesk. If you're in the discord server it's also listed in the support-faq channel

You can view our support links in the Orwell dashboard. You need to be staff in the VA with Orwell access before we can transfer ownership to you. If you don't already have it, the you will need to ask the current owner to get you setup first. Once you're the owner you can join the discord and follow the instructions to get owner permissions. If you're already a member of the discord server, pop a message in the help channel and we'll change your role.

Both the existing and new owners need to send us a support ticket confirming the details and we will process the change.

As I said in my first reply, check your account permissions. >The most common step people miss when trying to use VDS is step 2 in the second half of the checklist; assigning permissions. And I reminded you again in my next reply >I would remind you to check your permissions also... You haven't given yourself any permissions in Orwell, management, staff and you can't administer anything in VDS until you do. Once you've set your permissions you'll see the options to add aircraft, airports, pairs and routes in vds

That screenshot looks to be from Orwell? Airports are added in VDS not Orwell as discussed in our documentation and the checklist:

Your VA ID is on your orwell dashboard, first line under VA links information and support. But joining the discord won't prevent you from adding airports. Please be more specific about what steps you have done to try and add an airport and what error you are facing. I would remind you to check your permissions also...

There are two ways to manage this, both of which are covered on our knowledgebase. The first, is to invite the pilot to join using the pilot invites pages, where you can credit them with transfer points and hours Alternatively you can enable the rank transfer option: This will award the pilot the relevant rank for your VA based on their points and hours experience in other VAs on vamsys, or manually entered if coming from outside. It only awards the rank, it doesn't credit then with points and hours.

Hi there! Have you followed all the items on the checklist? If so, what issue are you facing in adding airports? I have been through your VA and have been able to add an airport without issue, so there's no problems with your VA trial, so either an earlier step has been missed or there is a problem with the data you have entered. The most common step people miss when trying to use VDS is step 2 in the second half of the checklist; assigning permissions.

This is covered in our new VA checklist under inviting pilots to join your VA : You can use the same process to add hours and points to pilots that have already joined your VA too

This is a question for your VA staff. If you are staff yourself, please send us a support ticket with the details of the affected pilots and we can investigate

Unfortunately IDs are assigned by the system and we have no way to override them

Please send us a ticket with a link to your privacy policy and the purpose for which you need this data and we will send you the documentation for our pilot database API. Note, this API doesn't give ivao IDs.