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Matt

vAMSYS Support Staff
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Matt last won the day on August 14

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  • vAMSYS Staff
    (Community Support Team)

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  1. If you haven't started a subscription yet there wont one to cancel. Your VA will automatically be closed at the end of your trial period. Specific questions around billing needs to be sent to our helpdesk as we can't answer those questions through our forum.
  2. On your Orwell dashboard under billing, click on manage your subscription. Sorry to see you go and please let us know if there's anything we can do to help
  3. There are no plans to change this function at any point as it isn't as easy as you make out.
  4. We are aware of an issue with this currently and an announcement was posted on our discord.
  5. This is a completely unrelated issue. You shouldn't be setting the IVAO ID of your pilots, they should be doing this themselves. If you're getting a message that your IVAO ID is already in use, then that has nothing to do with vamsys pilot IDs. Either you have another user account with us and should merge your accounts, or someone else has used your IVAO ID by mistake.
  6. Looks like you have quite a few issues. What happened to your starting WRD callsign? You have a route configured to use B737 using a DTA callsign but non of your B737 aircraft have that enabled as a parameter, so the route can't be booked. The routes where you've entered a route (rather than being manual route planning required) also don't look like they have been entered correctly. (Eg should EXALA UJ614 BG be EXALA UJ614 BENGA?)
  7. There are no issues with the maps. I have checked the VA you are referring to and you have no pairs or routes configured, which is why the map is blank and only showing the pin of your current location.
  8. Please force a refresh on your browser.
  9. We have changed our mapping system. A hard refresh of the page should fix this. https://discord.com/channels/398186537952477196/398187082696228875/1255851922284478474
  10. I have edited your post as you had posted a screenshot containing sensitive data. Please send us a support ticket if you continue to have issues
  11. The situation has not changed, we are unable to change pilot IDs. There are no plans to enable this feature at any point in the future.
  12. All our airport data comes from ourairports. Once it's added there it'll appear on vamsys when we next run an update
  13. We can change the name but it is not possible to change the prefix. You will have to start a new VA if you wish to change
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