@Matt Beddow so i am trying to help my friend frank out to i took over another va and the old owner va of my va gave me a link to a support thing it was not the community's form and i had to tell them that i was taking over the va and that and i had to give the va idenrifer in that ticket and then they took care of it from there. and i also helped frank with looking for the and we cant find the right one that we need