Wesley Miles Posted October 13, 2023 Share Posted October 13, 2023 Signed up for the trail a few days ago. Docs say there's nothing else you can do in the first 24 hours. I returned today about 3 days later and still don't have the ability to add airports for routes. Link to comment Share on other sites More sharing options...
0 Matt Posted October 13, 2023 Share Posted October 13, 2023 Hi there! Have you followed all the items on the checklist? If so, what issue are you facing in adding airports? I have been through your VA and have been able to add an airport without issue, so there's no problems with your VA trial, so either an earlier step has been missed or there is a problem with the data you have entered. The most common step people miss when trying to use VDS is step 2 in the second half of the checklist; assigning permissions. Link to comment Share on other sites More sharing options...
0 Wesley Miles Posted October 13, 2023 Author Share Posted October 13, 2023 (edited) I've done everything except join Discord. Tried doing that but they want a VA ID I cannot find and it seems to add unnecessary complexity, so I'd rather not join if possible... just want to enjoy the product and possibly renew into a subscription. Edited October 13, 2023 by Wesley Miles Link to comment Share on other sites More sharing options...
0 Matt Posted October 14, 2023 Share Posted October 14, 2023 Your VA ID is on your orwell dashboard, first line under VA links information and support. But joining the discord won't prevent you from adding airports. Please be more specific about what steps you have done to try and add an airport and what error you are facing. I would remind you to check your permissions also... Link to comment Share on other sites More sharing options...
0 Wesley Miles Posted October 14, 2023 Author Share Posted October 14, 2023 There's no option to add airports. Link to comment Share on other sites More sharing options...
0 Matt Posted October 15, 2023 Share Posted October 15, 2023 That screenshot looks to be from Orwell? Airports are added in VDS not Orwell as discussed in our documentation and the checklist: Link to comment Share on other sites More sharing options...
0 Wesley Miles Posted October 15, 2023 Author Share Posted October 15, 2023 I looked through docs... the only thing VDS shows is Dashboard. The only part that mentions anything about management is Orwell. I think I'm going to pass on this, thanks anyway. Link to comment Share on other sites More sharing options...
0 Matt Posted October 15, 2023 Share Posted October 15, 2023 As I said in my first reply, check your account permissions. >The most common step people miss when trying to use VDS is step 2 in the second half of the checklist; assigning permissions. And I reminded you again in my next reply >I would remind you to check your permissions also... You haven't given yourself any permissions in Orwell, management, staff and you can't administer anything in VDS until you do. Once you've set your permissions you'll see the options to add aircraft, airports, pairs and routes in vds Link to comment Share on other sites More sharing options...
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Wesley Miles
Signed up for the trail a few days ago. Docs say there's nothing else you can do in the first 24 hours. I returned today about 3 days later and still don't have the ability to add airports for routes.
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