Matt

All our airport data comes from ourairports. Once it's added there it'll appear on vamsys when we next run an update

We can change the name but it is not possible to change the prefix.
You will have to start a new VA if you wish to change

Please send us a support ticket with more info
https://help.vamsys.co.uk

No, pilots can only book onto aircraft and routes that you have configured. There isnt an option for pilots to book and fly whatever they want.
 
If it's something you would like us to consider adding, then please post it on our ideas page. Details are on your Orwell dashboard

You have ticket the option "Hide Staff - Hides the Member of Staff from Staff List" In your staff settings.
From orwell, management, staff settings, click the member of staff, other settings and untick the hide staff option if you want to be displayed

Please follow the new VA checklist that was emailed to you, and is on our knowledgebase. 
You need to create airports in your VA before you can set a location.

Please ask questions once and wait for a reply. 
We will deal with this via your support ticket as we believe you have missed some important parts of the checklist

Both the existing and new owners need to send us a support ticket confirming the details and we will process the change.

Hi there!
Have you followed all the items on the checklist?
If so, what issue are you facing in adding airports? I have been through your VA and have been able to add an airport without issue, so there's no problems with your VA trial, so either an earlier step has been missed or there is a problem with the data you have entered.
The most common step people miss when trying to use VDS is step 2 in the second half of the checklist; assigning permissions.

There are two ways to manage this, both of which are covered on our knowledgebase.
 
The first, is to invite the pilot to join using the pilot invites pages, where you can credit them with transfer points and hours
 
 
Alternatively you can enable the rank transfer option:
This will award the pilot the relevant rank for your VA based on their points and hours experience in other VAs on vamsys, or manually entered if coming from outside. It only awards the rank, it doesn't credit then with points and hours.
 

This is covered in our new VA checklist under inviting pilots to join your VA :
You can use the same process to add hours and points to pilots that have already joined your VA too
 

This is a question for your VA staff.
 
If you are staff yourself, please send us a support ticket with the details of the affected pilots and we can investigate

Unfortunately IDs are assigned by the system and we have no way to override them

Please send us a ticket with a link to your privacy policy and the purpose for which you need this data and we will send you the documentation for our pilot database API. Note, this API doesn't give ivao IDs.

This is all answered in our new starter checklist and documentation, links for which were emailed to you when you registered and are available on your Orwell dashboard.
We encourage you to thoroughly read all the documentation.
Initial callsigns take 24 hours to approve, after which you can access VDS to setup your routes.
 
The trail has access to almost all features. The limitations of the trial are again answered in our documentation. 

Please completely close and restart Pegasus and try again.
If that doesn't resolve the issue the. Contact your VA for further support

No, there is no limit (other than the actual numbers in that country)
If you put too many airports into a single area it will have a significant impact on the VDS dashboard loading times however.

We have a short article on using the stats api to display information on your own website: 
 
Other than that, unfortunately we are unable to offer any specific assistance

The topic of custom stylesheets is covered here:
 
There are plenty of guides online about how CSS works and how to look for elements you can modify. We don't provide any documentation or support for this